How To Fix Kindle Paperwhite On Unresponsive Screen Issue?

 A stuck Kindle won't allow you to access your library or connect with Alexa. When downloading large files or visiting Java script-heavy websites, the Amazon Kindle will freeze. Consequently, the screen turns white due to a memory problem. Sometimes, the issue resolves itself after a while, but if not, you'll need to reset the device. To reset your Kindle, you have two options.

Soft Reset

Lock screens on Kindles can become stuck if we leave them to sleep too long. To keep your Kindle in good condition, it's important to perform a soft reset from time to time. Moreover, a soft reset or reboot will fix a frozen screen without deleting any data.

• Either a dialog box appears or the screen goes blank when you press the power button.
• Alternatively, wait 40 seconds before releasing the power button.
• Kindle will reboot a few seconds later. During this process, expect the screen to flash.

 

Hard Reset

A factory reset may be necessary if rebooting your Kindle doesn't work.

Your saved data, settings, and passwords will be wiped away when you perform a factory reset. 

Due to the frozen lock screen on your Kindle device, you can't access the Home Screen. To fix this, you can hard reset the device with the help of a technician.

• Take a look at the back of the Kindle device.
• Re-insert the connector after disengaging the battery, waiting a few seconds, then reconnect it.
• There will be no saved data on your screen when it goes blank and restarts.
• The cloud or your Amazon library lets you re-download all your eBooks and apps. It is also necessary to reset your Wi-Fi settings, passwords, and parental controls.

Alternatively, you can wait until the battery is fully discharged. Battery drain may take weeks, however. 

You can use this option if you don't urgently need your device and don't want to risk damaging other components by opening it up. You can speed this process up by doing the following;

• Connect to Wi-Fi
• Set the brightness to full
• Charge it overnight by plugging it into the mains.
• Release the power button after holding it for 30 seconds (or sliding it).
• Once you've waited two minutes, turn on your Kindle.

More Steps To Fix The Unresponsive Kindle:

You can try the following steps if the above do not work:

Charge And Reboot The Device:

• You need to charge the Kindle for five minutes before using it.
• The power button must be held for 30 seconds after the device has been plugged in for five minutes.
• Rebooting the Kindle may take up to three minutes.
• The battery may be faulty if resetting fails.
• Wait for 15 to 30 minutes before turning the device back on if it powers down. Follow the next step after it comes back on.

Update The Software:

• With a USB cable, connect your Kindle Paperwhite to your laptop or computer.
• Then, go to Amazon and search for "Kindle Paperwhite OS update."
• Next, click on the link to download the latest file and install it.

Get Rid Of Corrupted Files:

Clear all the files on your Kindle after installing the newest software version.

A corrupt file can result in glitches and may prevent your device from shutting down. In addition, repeated freezing is another sign that the file you downloaded has been corrupted. Clearing all files is the best solution if you don't know which file is corrupt.

• Connect the Kindle to your PC and manually remove the eBook files from the folder in the Kindle.
• If you want to sync your eBooks on the Amazon cloud, unplug the Kindle from the PC, then enable WiFi on the Kindle.
• Turn on your Kindle after 30 minutes of plugging it into its charger. It may not restart without a reset.
• Look if the charging icon shows on the screen or if the amber light is flashing.
• The charging cable may be damaged when the device is not charging. Similarly, a working charger indicates a faulty battery.

Damaged Batteries Show The Following Signs:

• When placed on a flat surface, the Kindle rocks.
• The device flashes orange while charging.
• After a long pre-charge, there is still no charging or displaying an amber light.

Review The Screen

You will need to replace the display panel if you see the Kindle screen freezing with lines. A professional technician should perform the replacement.

To Summarize:

Our tutorial shows you why your Kindle Frozen on lock Screen, and we hope that it is a permanent fix.

However, you must contact the experts, if nothing helps from our troubleshooting guide.